Privacy policy

Privacy Policy

This policy explains how [LEGAL_NAME] ("ISABELUNE", "we", "us") collects, uses and protects your personal information when you visit or make a purchase at isabelune.com.

What we collect

Order information: name, billing and shipping address, email, phone number and payment confirmation. We never see or store your full card number — payments are handled by our payment providers.
Device information: browser type, IP address, time zone, and the pages you view, collected through cookies and similar technologies.
Communications: what you send us by email or through our contact form.

Why we use it

To process and deliver your orders and handle returns.
To communicate with you about your order and, if you've opted in, about new arrivals and offers.
To screen orders for fraud and protect the store.
To understand how our store is used so we can improve it.

Who we share it with

We share personal information with service providers who help us run the store: Shopify (our ecommerce platform), payment processors, shipping carriers and fulfilment partners, and analytics and advertising providers. They may only use it to perform those services for us.

We may also disclose information where required by law or to protect our legal rights. We do not sell your personal information.

Your rights

If you're in the European Economic Area, the United Kingdom or Switzerland, you have the right to access, correct, port or delete the personal information we hold about you, to object to or restrict how we process it, and to withdraw consent at any time. You also have the right to complain to your local data protection authority.

To exercise any of these rights, email support@isabelune.com. We'll respond within 30 days.

How long we keep it

We keep order records for as long as necessary to fulfil the purposes described here and to meet our legal and accounting obligations. Marketing data is kept until you unsubscribe.

Cookies

We use cookies to keep your cart, remember your preferences and measure how the store performs. You can control cookies through your browser settings; disabling them may affect how the store works.

International transfers

Your information may be processed outside your country of residence. Where required, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses.